Welcome to our helpdesk

Theme Related

• What are Parent and Child themes?
• All the Demo Content Images are Blurred. Why?
• Self Hosted WordPress vs WordPress.com
• Can I use one of your themes on WordPress.com?
• How do I change the write permissions for a folder (or file)?
• What’s the difference between Standard and Developer license?

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Affiliate Program

• What is an affiliate program?
• How does your affiliate program work?
• Do you provide banners we can use?
• Can I create a custom affiliate link?
• What's my cut and when do I get paid?
• Why is the affiliate payout generated with a 30 days delay?

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Hosting & Domain

• What are the advantages of buying a domain, hosting pack and theme?
• How do I access my hosting account?
• How do I upgrade my hosting account or change anything domain related?
• How do I access my WordPress admin?
• What are the specs of the hosting pack?
• Why can’t I see my website instantly?

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Aftercare Support

• What AfterCare services do you offer?
• Do you have some support email notification in place?
• I’ve submitted a ticket. How long do I have to wait?
• Why do you ask for my admin user, password and FTP credentials?
• How to find your ThemeForest Item Purchase Code

Pre Purchase

• How does the payment process work? When will I get my themes?
• Which payment types do you accept?
• I have a discount voucher. How do I use it?